Q: What is all this stuff with my unit?
A: Included in the box:

Audio cables - one cable to connect between your PC and the player when recording, the other to connect the player to your phone system or the optional on-hold adapter

AC adapter (110VAC).

Integrated analog phone line adapter module.

(2) Telephone Extension Hold Music Activators (additional adapters available seperatly).

(2) Phone jack "T" adapters

(2) 6' telephone line cord.

(2) 4" corded phone handset cord.

MessageStudio Software - produce your own custom on-hold audio from your PC's desktop.

(2) Cordless phone adapter cables

Q: What are those 2 little grey gadgets that came with the unit?
A: TEHMAs --Telephone Extension Hold Music Activator enables you to just push hold.

Q: What if I have a GE9450 or GE9460 phone?
A: You will need special crossover cables that will enable the TEHMAs to work with this series of phones. Please call our toll free number and we will send them to you ASAP.

Q: How do I hook those TEHMAs up to a:
Corded Phone: The activator connects between your phones base and your handset
Cordless phone: You MUST have a headset and a headset jack on your handset. The TEHMA connects between the cordless phone headset jack & the cordless phones headset

Q: How do I get audio onto the unit?
A: Install MS software onto your PC, hook the unit up to your PC, plugging into to the SPEAKER port (your PC's soundcard), Open Software, Select Music and Messages, Push PLAY MIX on your screen and your selections will automatically record onto your units memory chip.

Q: I hear beeps being recorded, can my customers hear that?
A: NO, those beeps will not be heard

Q: What does the MessageStudio Software do?
A: It lets you select music and messages that you want to become your music on hold.

Q: How do I record messages in my own voice?
A: By using a PC microphone you can click RECORD MSG, on the screen of your MS Software and record a message in your own voice. Next, select music to go with your recording. Hook the unit up to your PC, plugging into to the SPEAKER port (your PCs soundcard), Push PLAY MIX and your selections will automatically record onto your units memory chip.

Q: Why is the music coming on when I am on the phone?
A: If any false triggering occurs

1. Check your volume, turn it all the way DOWN and ¾ the way up. If the volume is too loud it will shut itself off.
2. Check if there is any writing, in marker, on the units metal plate, located on the back of the unit. (Where your phone cords are plugging into)
   It says it is blank or it says V 2.1 or V 2.3 this could be the cause & you need a 2.3 chip to cure the false triggering. Please call technical support for assistance.