Q: What is all this stuff with my unit?
A: Included in the box:

Audio cables - one cable to connect between your PC and the player when recording, the other to connect the player to your phone system or the optional on-hold adapter

USB Cable - Connects the OHP 6500 to a computer's USB port for transfering digital audio.

AC adapter (110VAC).

MessageStudio Software - produce your own custom on-hold audio from your PC's desktop.

Q: I have a Mac. Why can't I add more files to the unit's memory or the SD memory card?
A: Make sure to "empty trash..."

Q: How do I get audio onto the unit?
A: Install MS software onto your PC, hook the unit up to your PC, plugging into to the USB port.

Q: I hear beeps being recorded, can my customers hear that?
A: NO, those beeps will not be heard

Q: What does the MessageStudio Software do?
A: It lets you select music and messages that you want to become your music on hold.

Q: How do I record messages in my own voice?
A: By using a PC microphone you can click RECORD MSG, on the screen of your MS Software and record a message in your own voice. Next, select music to go with your recording. Hook the unit up to your PC, plugging into to the USB port, Push Export MP3 and save your selections to the OHP-6500's memory.

Q: How is the music getting to the phone lines?
A: The music is always playing through the phone system.

Q: How do I hook the unit to the phone system?
A: The unit hooks into the Music On Hold (MOH) port of your phone system.