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Buy with confidence!

All IntelliTouch/On-Hold Plus products are sold and fulfilled directly by Amazon.  Amazon's legendary shipping and returns policy is the best in the business.

Free 2nd Day Shipping for Prime Members

If you're an Amazon prime member, you order will arrive in two working days...for Free!  Amazon will send you order and shipping within minutes of your order and shipping confirmation as soon as your order ships.


You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.  Please see your account to arrange a return.


Most returns are fully refunded in 3-5 days after they receive and process your return. Follow up directly with Amazon if you have any questions on your returns process.

Damaged & Defective Items

You can create replacement and exchange orders by going to your Amazon order and following the instructions. If you received a damaged or defective item, Amazon will ship you a replacement of the exact item.

Warranty Replacements

IntelliTouch/On-Hold Plus products feature a full 3 year replacement warranty.  Warranty replacements are handled directly through IntelliTouch/On-Hold Plus and not Amazon.


If you product fails for any reason, contact Intellitouch/On-Hold Plus.  If you need to return an item, please complete the form at the bottom of the page or email us with your return request at  You may also contact our Customer Service team toll-free at 800-839-7277 during business hours (8:00AM - 6:00PM Pacific time). 

Returns Request

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